Service and maintenance

Our customer support for you

In order to maintain optimal performance and maximum availability of your software and hardware in the long term, we have a comprehensive service network that guarantees the shortest response times.

Our support team optimizes the availability of your IT infrastructure and thus ensures that your company processes run smoothly and your profitability. The comprehensive service network from TIMESYS guarantees the shortest response times and the highest availability of the systems.

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Benefits of a service contract

  • Fixed maintenance intervals (on site or via remote)
  • Regional service technicians for maintenance customers
  • Guaranteed availability of all necessary spare parts
  • Hotline and remote maintenance
  • Reduced response and recovery times
  • Operating system update service
  • Free firmware updates
  • Free / free telephone support for "first aid"
  • Complete repairs including all spare parts
  • Inspection according to protocol checklist

Software and Hardware Support

Hardware maintenance

Benefit from our hardware support service network to ensure that your TIMESYS hardware is continuously updated and optimized and thus always delivers the best performance for you. We maintain and repair your devices on site or in our factory.

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Software maintenance

For all TIMESYS software products we offer tailor-made maintenance solutions that ensure that your software is always state-of-the-art and that it meets constantly growing security requirements. We also implement client ideas and wishes through our projects.

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