TIMESYS

Business

The repair is basically carried out at the TIMESYS Düsseldorf plant and includes repair time, replacement of defective components, wearing parts – such as certain readers and keyboards. Optionally, a loaner or replacement device can be provided to bridge the repair time.

• Hotline and remote maintenance in office hours
• Shorter reaction and recovery times
• Exchange or repair in fast shipping
• All necessary spare parts in stock

Premium

In addition to our business service, the repair is usually carried out at the customer. It includes the removal of hardware faults and damage, replacement of defective components, wearing parts – such as certain readers and keyboards – as well as a final functional test.

• Regional service technicians for all our maintenance customers
• Free firmware updates
• Guaranteed availability of spare parts by our own regional technicians
• Complete repair including all spare parts on site

Preventive

As with our premium service all functions of the bring-home and on-site maintenance contract are already included, but available here additional maintenance and cleaning of the terminals once a year and a fixed inspection time and regular check-ups at the site.

• Maintenance and cleaning of the devices once a year at the site
• Fixed preventive inspection and maintenance intervals according to protocol checklist (on site and / or via remote)
• Regular preventative review of log files