Hardware Maintenance



  • 12 months TIMESYS warranty
  • Unrestricted spare parts supply through our central warehouse
  • Callback service by specialists
  • Exchange or repair by direct shipment
  • Repair directly in the TIMESYS factory
  • Optional loaner or replacement unit or service on site


Maintenance offers TIMESYS

Business


Bring-in maintenance
80%

The repair is basically carried out at the TIMESYS Düsseldorf plant and includes repair time, replacement of defective components, wearing parts – such as certain readers and keyboards. Optionally, a loaner or replacement device can be provided to bridge the repair time.


  • Hotline and remote maintenance in office hours
  • Shorter reaction and recovery times
  • Exchange or repair in fast shipping
  • All necessary spare parts in stock


Premium


+ On-site maintenance
90%

In addition to our business service, the repair is usually carried out at the customer. It includes the removal of hardware faults and damage, replacement of defective components, wearing parts – such as certain readers and keyboards – as well as a final functional test.


  • Regional service technicians for all our maintenance customers
  • Free firmware updates
  • Guaranteed availability of spare parts by our own regional technicians
  • Complete repair including all spare parts on site


Preventive


+ Plus preventive maintenance
100%

As with our premium service all functions of the bring-home and on-site maintenance contract are already included, but available here additional maintenance and cleaning of the terminals once a year and a fixed inspection time and regular check-ups at the site.


  • Maintenance and cleaning of the devices once a year at the site
  • Fixed preventive inspection and maintenance intervals according to protocol checklist (on site and / or via remote)
  • Regular preventative review of log files


The nationwide TIMESYS service network guarantees the shortest response times and highest system availability

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