Cancellation policy (excerpt of the GTC)


Here you will find the cancellation policy of TIMESYS GmbH. If you have further questions, please contact software-support@timesys.de.


Withdrawal

Only consumers are entitled to a right of withdrawal at the conclusion of a distance selling transaction.

The right of withdrawal does not apply to contracts that are concluded with a consumer at our in-house exhibition or in our operating rooms.

As a consumer i.S.d. § 355 BGB you can revoke your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or – if the case before the deadline – by returning the goods. The revocation must be sent to:

 ‐The seller from the written contract
TIMESYS GmbH
Vogelsanger Weg 39
40470 Düsseldorf
Fax: 0211 / 61895-174
Email: timesys@timesys.de

Consequences of the cancellation

If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We can refuse the repayment until we get the goods back.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the immediate costs of returning the goods. The direct costs of the return are estimated for such goods, which can not normally be returned to us by mail due to their nature (forwarding goods), for each such goods to a maximum of about 100 €.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Exclusion or premature termination of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Please avoid damage and contamination of the product. If possible, send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please provide suitable packaging for sufficient protection against transport damage. Please do not send the goods “unfree” back to us if possible.